.crm-body {
    min-height: 100vh;
    background: linear-gradient(180deg, #f6efe6 0%, #eef5ff 100%);
    color: #1f2937;
}

.app-shell,
.auth-shell {
    max-width: 1180px;
    margin: 0 auto;
}

.auth-card,
.panel-card,
.top-card {
    background: rgba(255, 255, 255, 0.94);
    border: 1px solid rgba(15, 23, 42, 0.08);
    border-radius: 24px;
    box-shadow: 0 20px 60px rgba(15, 23, 42, 0.08);
}

.auth-card {
    max-width: 520px;
    margin: 0 auto;
    padding: 2rem;
}

.top-card {
    padding: 1.5rem;
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    align-items: center;
}

.panel-card {
    padding: 1.5rem;
    height: 100%;
}

.panel-card-compact {
    display: inline-block;
    width: auto;
    min-width: 320px;
    max-width: 100%;
    height: auto;
}

.employee-filter-form {
    margin: 0;
}

.employee-topic-select {
    min-width: 280px;
}

.eyebrow {
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.14em;
    color: #9a3412;
    font-weight: 700;
    margin-bottom: 0.5rem;
}

.topic-badge,
.speed-badge {
    display: inline-flex;
    align-items: center;
    border-radius: 999px;
    padding: 0.35rem 0.75rem;
    font-size: 0.85rem;
    font-weight: 600;
}

.topic-badge {
    background: #e0f2fe;
    color: #0c4a6e;
}

.speed-snail {
    background: #fee2e2;
    color: #991b1b;
}

.speed-turtle {
    background: #fef3c7;
    color: #92400e;
}

.speed-human {
    background: #dbeafe;
    color: #1d4ed8;
}

.speed-puma {
    background: #dcfce7;
    color: #166534;
}

.stars {
    color: #d97706;
    letter-spacing: 0.08em;
    font-size: 1rem;
}

.ticket-card {
    border: 1px solid #e5e7eb;
    border-radius: 18px;
    padding: 1rem;
    background: #fff;
}

.ticket-meta {
    font-size: 0.9rem;
    color: #6b7280;
}

.answer-box {
    background: #f8fafc;
    border-left: 4px solid #2563eb;
    border-radius: 14px;
    padding: 0.9rem 1rem;
}

.rating-group {
    display: flex;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.rating-group button {
    min-width: 54px;
}

.auto-refresh-note {
    font-size: 0.9rem;
    color: #2563eb;
    font-weight: 600;
}

#messages-panel {
    transition: opacity 0.35s ease, transform 0.35s ease;
}

#messages-panel.panel-updated {
    opacity: 0.78;
    transform: translateY(-2px);
}

@media (max-width: 768px) {
    .top-card {
        flex-direction: column;
        align-items: flex-start;
    }

    .auth-card,
    .panel-card,
    .top-card {
        border-radius: 18px;
    }

    .panel-card-compact,
    .employee-topic-select {
        width: 100%;
        min-width: 0;
    }
}